MacBook has question mark with Folder Sign

McKinney, TX MacBook has question mark with Folder Sign

Are you having trouble getting your MacBook boot up to the desktop screen? Are there any startup issues on your MacBook, and it looks like it is not turning on? Are you having trouble getting your MacBook turned on? Is your MacBook stuck on progress bar, loading sign, or is your device just stuck on an apple logo? Did you try to turn on your MacBook today, and you see a folder with a question mark sign, and as many times as you try to reboot your device you are still not able to get past that question mark with folder sign? We know that you could encounter some unexpected issues with your MacBook, and sometimes they don’t tend to start up as expected

If your MacBook has been coming up with issues recently, and suddenly you see a folder sign with question mark something might be wrong with your device. Generally speaking your MacBook can be having either a software related issue or a hardware malfunction. Software issues are usually easy to solve rather than the hardware repairs or replacement. 

First, let's see how you can resolve this issue if it is something to do with the software of your MacBook and then go over to the hardware aspect. Following are the different causes of question mark with folder sign issues on a MacBook with some steps to solve them:

• If you get a flashing question marks as soon as you turn on your MacBook, but after few seconds your device boots to the Mac OS, then there’s nothing much to worry about here. You might need to setup a default boot device or a default start up disk to smoothly boot your MacBook, and you can do so by going into system and preferences and clicking on startup disk, and select your primary drive that has the Mac OS that you intend to use.

• If you get a flashing question mark with a folder sign and cannot get past that screen or boot to the desktop, then we have some serious issues. First, you need to turn off your MacBook and turn it back on to go straight to a recovery mode. To get to the recovery mode, press and hold Command + R when you press the power button to start the device. This will take your device to a Mac OS recovery. You will most likely be asked to log in to your wifi first, but after you’re done with that step, it will connect to Apple’s server and you can run the Mac OS disk utilities. Click on disk utility on your screen, and see if there is a drive present on an internal section on the sidebar. If you can see the drive, click on it and run the First Aid. For some, this should solve the issue.

• If the issue persist, you can repair the disks and see if you get any errors. If you get results such as bad sections, there is some issue with your hard drive. However, the issue with hard drive is not really bad, as your MacBook can still detect your hard drive as seen on disk utility.

• At this point, if you have backed up your drive, you are in good hands. If you need your data, we recommend you to see professionals for data recovery services. You can contact ifixhut as we also work on MacBook data recovery services.

• If your device is not backed up, you can also, repair installation by choosing to click reinstall Mac OS on Mac OS utility. If this is successful it will eliminate/repair corrupt system files on your MacBook, and you should be able to use the device after repair installation. 

• Let’s assume that your data is backed up and the previous step didn’t work, try to erase the disk from disk utility, and upon being successful, go to the macOS utility on recovery mode, and install new Mac OS on your device. If you can successfully install the new os and if you boot your MacBook to the desktop. Your issue should be fixed. 

• Final software issue that could be causing your MacBook to give this question mark folder sign could be an incompatible firmware on your MacBook. The Mac OS from high Sierra and later use APFS drive format, and if your firmware is not updated it will not recognize the APFS format, and hence it might cause that question mark folder sign to appear.

• If there were any software issues causing the question mark with folder sign to appear, the above mentioned steps should help tackle the issues, and this start up issue on a MacBook should be resolved.

• If the above mentioned steps did not help you get your MacBook working, there could be something wrong on a hardware level on that MacBook. 

• First hardware to check on old MacBooks is the cable that connects the hard drive to the logic board, also known as the HDD cable. If the cable is faulty the drive will not be detected, and it leads to the question mark folder sign to pop up. If you want to test the cable to see If it is faulty or not, you can detect it by using multimeter with continuity test, or you can just try changing the cable. 

• On newer MacBook, especially the ones with Touch Bar, released in year 2016 and 2017, they have a lifeboat connector that connects the cpu and the ssd circuit. The CPU read and writes the data in SSD by using a lifeboat cap. This lifeboat is how we connect the data recovery tool to recover data from a dead MacBook with their solid state integrated to the logic board. If this lifeboat connector seems to be damaged or faulty, it could also bring the issue if folder with question mark sign.

• On older MacBooks where the SSD could be detached, damaged or faulty SSD socket can lead to the issue. Even if the SSD has no issues, a managed SSD socket can make the drive unrecognizable to the MacBook and create the issue of question mark folder. So, examine the socket and see if there is any corrosion or damage visible in the SSD socket. IF you see the issue, you need to take it to the professionals for repair, as this repair needs micro-soldering skills as it falls under component level repair of logic board. 

• Another major reason why your MacBook pops up with the question mark with folder sign is a damaged hard drive or solid state drives. If the storage device has gone bad, then your Macbook cannot detect the drive to start up the device and gives you a question mark with folder sign. Now, older MacBooks had detachable SSDs and Hard Drives, where you could change the drive and install a new MacOS on it to solve the issue, however, the new MacBooks have their SSDs integrated in their logic-board, which means that there is no way to easily plug in and out the SSD in these devices, the SSD circuits in the board needs to be worked on. There are two common damages on the SSD circuits. Damaged Power Rails to the SSD, or damaged SSD NAND chips. If the SSD NAND chips are fine and just the power rails needs to be worked on, then your data will be intact, but if your NAND chips are broken then you will lose all your data. 

These above mentioned points provides you the major reasons as to why your MacBook is coming up with the question mark with the folder sign issue. There are myriad reasons for that to happen, and you can try the above mentioned steps to solve the issues, if the issue comes from a software malfunction. But, if there is any hardware level damage in your MacBook or you’re not able to figure out why your MacBook is acting up, we recommend you to drop by to nearby MacBook Repair place or contact ifixhut for more information. Ifixhut has professionals working to solve all your MacBook issues in no time.

IFIXHUT is an independent computer repair and IT service company which provides complete solution for all Apple devices. We provide reliable repair service along with excellent customer satisfaction. 

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We serve our clients from all over Dallas area: Frisco, The Colony, Plano, Dallas Downtown, Dallas Uptown, North Dallas, Highland Park Dallas, Westlake Dallas, Southlake Dallas, University Park Dallas, Flower Mound Dallas, Preston hollow Dallas, Arts District Dallas, Reunion District Dallas, Lewisville, McKinney, Allen, Garland, Grapevine, Denton, Little Elm, Southlake, Farmers Branch, Carrollton, Richardson, Flowermound, etc.

We work on all models of MacBook Air and MacBook Pro:

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FAQs

How do I run a complete diagnostics of my MacBook?

There are different ways to run diagnostics on a MacBook if you are using an intel chip device or an Apple silicon (M chip) device. So, make sure which MacBook you have before you start the process. If you have an intel chip device, as soon as you turn on your MacBook press and hold the “D” key and release it once it takes you to a diagnostics progress section. If you are using a MacBook with Apple silicon, press the power button to turn on your device and hold on to that power button till it takes you to the startup options page, then press command + D. If you want more details regarding the diagnostic process of your Mac go to Apple’s support page here: HT202731

My Macbook won’t turn on, so I want to bring the device in for diagnostics, how long do you think it takes to diagnose the issue?

The turnaround time for diagnostics may vary depending on the model of the device and the amount of devices we have on our backlog. However, generally we get the diagnostics done in a day or two.

How much does it cost to run diagnostics on my MacBook?

Our diagnostic price starts from $69 for MacBooks. However, our techs might help you figure out the problem without you having to spend any money. It all depends on what is going on with your Mac device. So, please contact us for more details or drop by to our store. 

Why is my MacBook running so sow?

Your MacBook could be running slow due to various reasons. The issue can be either software related, or hardware related or even both at times. Sometimes, you might have a lot of applications and softwares running in the background that caused the lagging. 

My Macbook takes really long to start and boot up, what should I do?

If your MacBook is taking unusually long to start and boot to desktop, try to run Apple Hardware Test (AHT)/diagnostics and see the results you get. You can refer to this link: https://support.apple.com/en-us/HT202731  for details regarding diagnostics . 

Can I make my MacBook fast, it is running really slow?

Yes, you can make your MacBook fast. Your device might need some tune up or upgrade in order to make it run fast. Please contact our store representative for more information regarding your issue.  

How do I recover my Mac password if I forget my password?

If your MacBook won’t turn on, there might still be a way to get the data off of your device. It entirely depends on the model of the device. For some model of MacBook we can only get the data if we are able to fix the device. 

Can you guys recover the data from my failed hard drive MacBook?

Yes, we do work on data recovery for failed hard drive on a MacBook. Please contact our store or 

How long does it take to recover the data from my MacBook?

It is hard for us to give you an exact turnaround time when It comes to data recovery, as the turnaround time varies by each case. It also depends on what model of macBook we are recovering the data for, and the number of devices we have on our backlog.  

My MacBook gives no response, and I need files from my work and school asap, is it possible?

Yes, it is possible. We’ll recommend you to contact our store or drop by to talk to our representative for more information.

Can you explain me the process of recovering my MacBook failed hard drive data?

First, you need to drop the device for our technicians to run diagnostics, and they’ll get back to you in two to three business days with a detailed diagnostics results, the time frame and cost to get your data recovered.

I just spilled water on my Macbook, what should I do?

If you spilled any liquid on your MacBook, the first thing you need to do is turn off your device to drain the power from the device as soon as you can, and if you have the necessary tools, you can go ahead and open the bottom case of the device and let the device dry out. Do not turn your device back on, instead we recommend you to take the device to a MacBook repair place so that the technicians can diagnose the issue and the extent of the damage.